Refund Policy

 

At Retails Shop, we prioritize customer satisfaction. If you’re not fully satisfied with your purchase, our refund policy ensures a smooth and hassle-free process.

1. Returns

  • Items are eligible for return within 30 days of delivery.
  • To be eligible for a return, items must be:
    • Unused and in their original condition.
    • In the original packaging, with all tags and labels attached.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.
  • Sale or clearance items (unless defective).
  • Perishable goods.

3. Refund Process

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@retailsshop.com with proof of the defect or damage.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received.

6. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  • Check your bank account or payment method.
  • Contact your credit card company or bank as it may take additional time before the refund is posted.
  • If the issue persists, contact us at contact@retailsshop.com.

7. Contact Us

For questions about returns or refunds, contact us at:

  • Email: contact@retailsshop.com
  • Address: 8206 Louisiana Boulevard NE, Suite B #10466, Albuquerque, New Mexico, United States

Thank you for shopping with Retails Shop!