FAQs

1. Orders and Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Can I cancel or modify my order?

Orders can only be canceled or modified within 24 hours of placement. Please contact us at contact@retailsshop.com as soon as possible.

2. Shipping

Where do you ship?

We currently ship to addresses within the United States.

How long does shipping take?

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-10 business days.
    Processing time is 1-3 business days.

How can I track my order?

You will receive a tracking number via email once your order is shipped.

3. Returns and Refunds

What is your return policy?

You can return items within 30 days of delivery if they are unused, in original condition, and in the original packaging.

How do I request a refund?

Email us at contact@retailsshop.com with your order details to initiate a return or refund.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Products

Are your products authentic?

Yes, all our products are 100% authentic and sourced from reputable suppliers.

What if an item is out of stock?

If an item is out of stock, we will notify you immediately and provide options for a replacement, backorder, or refund.

5. Customer Support

How can I contact you?

You can reach us via email at contact@retailsshop.com or by mail at:
8206 Louisiana Boulevard NE, Suite B #10466
Albuquerque, New Mexico, USA

What are your customer service hours?

Our support team is available Monday through Friday, 9 AM - 5 PM (MT).

6. Miscellaneous

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased directly from our website.

Do you have a loyalty or rewards program?

We are currently working on a loyalty program to reward our valued customers. Stay tuned for updates!

If your question isn’t listed here, feel free to contact us at contact@retailsshop.com. We’re here to help!